Why are your patients waiting?

It’s the norm at too many health systems. Staff wait for caregivers, caregivers wait for resources, patients wait too long for care. There’s a better way. Award-winning health systems are establishing Command Centers to expand access to care across their systems and patient populations.

Command Centers “turn on the lights,” so you can assess your system in real-time, predict and manage demand, and proactively assign the right resources. And, you gain important insights for long-term strategic planning. The result: consistently exceptional patient experiences, improved staff satisfaction, and growth and sustainability for your system.

Access our FREE Command Center Resource Center!

Find out how Carilion Clinic’s Transfer & Communications Center rapidly gets patients the care they need and balances capacity and utilization across the system.

See how Health First uses TeleTracking data to drive efficiency—solving for bottlenecks and gaps, and using forecasting to improve patient flow.

Learn how Baptist Memorial Health Care’s Patient Placement Center centralizes patient intake and throughput across its 17 hospitals spanning TN, AL and MS.

See TeleTracking’s expert testimony on improving access to care before the U.S. House of Representatives Ways and Means Subcommittee on Health.

To date, more than 100 health systems across the U.S. and UK have established Command Centers to coordinate care across their systems, expand patient access, and continually improve outcomes. Select the orange pins to see more detail.

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UNM Health System, Albuquerque, NM

  • New Mexico’s cornerstone academic medical center.
  • UNM Health’s CMO championed their central patient placement center and Physician Access Line to improve community health and expand patient access.
  • Increased inbound transfer acceptances by 40%--while securing beds for ED patients 173% faster.
  • Read how they cut ED wait times in half — Becker’s Hospital Review

UAB Medicine: Birmingham, AL

  • 1,157-bed academic medical center, and the only magnet designated hospital in Alabama
  • Created Center for Patient Flow to expand patient access, provide timely care, and transform health system operations.
  • Increased accepted transfers from 59% to 76%, decreased diversion from 60% to 19%, and decreased LOS by nearly a third of a day.
  • Hear how they achieved outcomes against the odds — Patient Flow Podcast

St. Francis in Cape Girardeau, Cape Girardeau, MO

  • 284-bed hospital, named as one of America’s 100 best hospitals for patient experience.
  • Established Transfer Center to increase market share and strengthen physician relationships
  • Tripled accepted transfers and direct admits from 100 to more than 300 per month.

UIC Medical Center: Chicago, IL

  • Part of the University of Illinois at Chicago, and the state’s largest public healthcare facility.
  • Established centralized patient access and placement to expand capacity, increase market share, and improve patient care.
  • Accepts 400 patients per month on average, up from an average of 100 patients per month—while reducing boarding hours by 40%.

Ohio State University Wexner Medical Center: Columbus, OH

  • Ranked among the top academic medical centers in the US, and one of the nation’s “Most Wired” hospitals.
  • Established Transfer Center to manage increasing volume, and generate actionable information to improve patient flow.
  • In six months, achieved a 45% decrease in time from initial call to arrival for external transfers, and a 42% decrease in diversion hours at Main Campus.
  • Read how they harnessed data to enhance patient flow — Becker’s Hospital Review

Baylor Scott & White Health: Dallas, TX

  • One of the largest not-for-profit health systems in the US.
  • Built its Transfer Center to streamline and increase referrals, and gain visibility into transfer populations, referral patterns, and ROI.
  • Increased transfer volume more than 600% since Transfer Center established

Penn Highlands Healthcare: DuBois, PA


Providence St. Joseph Health: Everett, WA


McLeod Health: Florence, SC

  • Seven-hospital system serving nearly 1 million people in North and South Carolina.
  • Established its Transfer Center to gain enterprise visibility, improve throughput, and increase transfer volume.
  • Transfer volumes have more than tripled since the center’s inception, and transfer case acceptance times have dropped from 90 minutes to 21 minutes.
  • Hear how they drove rapid improvements to patient experience — Patient Flow Podcast

Health First: Melbourne, FL


Baptist Memorial Health Care: Memphis, TN

  • Largest non-profit healthcare system in the mid-South, and named one of Becker’s 100 Great Hospitals in America.
  • Centralized patient flow to expand patient access across its large service area and increase market share.
  • Bed availability and throughput improvements have led to an ED hold hour decrease of 52% at the flagship hospital, while system ED volume and patient transfer volume have each increased 15%.
  • Read how their Patient Placement Center saves lives — Memphis Medical News

Oklahoma University Medical Center, Oklahoma City, OK


Mayo Clinic Hospital: Phoenix, AX


Carilion Clinic: Roanoke, VA

  • Six-hospital system in Virginia serving nearly 1 million people. Flagship is nationally recognized as a Magnet Hospital and was designated as one of the nation’s most-wired and most wireless hospitals for four consecutive years.
  • Established Carilion Transfer and Communications Center to improve patient care, quality, and throughput, and break down internal silos.
  • Increased transfers at secondary campus by 40%, increasing utilization there while freeing up capacity at main campus.
  • Read about their lessons learned — Health System Management

University of Utah Health Care: Salt Lake City, UT

  • o Major regional referral center for Utah and seven surrounding states.
  • Established Transfer Center to increase capacity, manage care transitions, and improve physician and patient satisfaction.
  • Achieved an additional 620 transfers per year, representing a 90 percent reduction in diversions and $19.7 million in additional annual revenue.

Sharp HealthCare: San Diego, CA


The Royal Wolverhampton NHS Trust , Wolverhampton UK

  • One of the largest acute and community providers in the West Midlands.
  • Established its Care Coordination Centre to improve timely access to care.
  • Achieved improvements in multiple areas: 25% reduction in number of breaches in ED due to bed availability, 61% reduction in number of cancelled operations due to bed unavailability, 126 hours additional bed capacity per day due to bed turn efficiency, and an ~11% reduction of medical ALoS in a 19 month period.

TeleTracking is the partner of choice for some of the world’s largest, most innovative health systems.


 Health system operations experts use TeleTracking to manage more than 350 thousand acute beds.

Patients Served

Patient access leaders rely on TeleTracking to manage care transitions and patient flow for nearly 12 million patients every year.

Hours Saved

Hospitals use TeleTracking to reduce patients’ length of stay by an average of 18.2 hours—totaling more than 209 million hours saved per year across all TeleTracking health systems.


Health systems with TeleTracking Command Centers increase patient volume by nearly 2400 patients per year on average—237 thousand additional patients and annual increased revenue of $2.4 billion in aggregate.